Innovation the Zappos Way

As the Director of Zappos Labs, Will leads the San Francisco team in exploring the future of Zappos beyond the online shopping experience. This includes creating internal tools and processes that help Zappos become a more self-organized company, developing new lines of business and experimenting in retail beyond ecommerce with experiential pop-ups. Prior to joining the Zappos family in 2010, Will focused on creating great user experiences for more than a decade, working for leading organizations like Yodlee and Sapient Corporations and as an independent consultant. Will is also a General Partner at VegasTechFund, a seed stage investment fund started by Zappos CEO Tony Hseih, focused on empowering inspiring founders and startups passionate about building community in downtown Las Vegas.  
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